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Purchase Program Ordering Information

Ordering Questions

Q: When can I place my trade-in order for the Harmony BTE?
A. Please check the two tables below for specific dates for both the Free Exchange Program and the Full-Price Purchase or Purchase with Processor Trade-in Programs:

Free Exchange Program

If you had your initial stimulation on or after January 3, 2006 

2006 Initial Stimulation Date
Free Exchange Notification and Processing Begins
January and February
April 16, 2007
March and April
May 16, 2007
May and June
June 18, 2007
July and August
July 16, 2007
September, October, November, December
August 16, 2007

Full-Price Purchase or Purchase with a Processor Trade-in
If you had an initial stimulation before January 3, 2006

CII Bionic Ear® or HiRes 90K® Implantation Date
Purchase Request Processing Begins
2001
April 16, 2007
2002
April 23, 2007
2003
April 30, 2007
2004
May 7, 2007
2005
May 14, 2007
2006
May 21, 2007

Q: How does the trade-in program work?
1.
HiRes 90K or CII Implant Patients
HiRes 90K patients who received a two-processor system and had initial stimulation on or after January 3, 2006, through the introduction of our Harmony Processor will be able to exchange one unopened Auria Sound Processor for a Harmony Processor free of charge. Opened Auria Processors may be traded for Harmony Processors according to the Trade-In Schedule below. The free trade-in program for Auria Sound Processors will be initiated once the product is available and your center is fully trained on the new Harmony HiResolution Bionic Ear System. Priority will be given to patients who had their initial stimulation in early 2006.


Auria Harmony List Prices

Auria Harmony Processor (processor only)
$6,800

Auria Harmony Processor Kit (including batteries and accessories)
$7,800

Auria Registration Date Harmony Processor List Price Auria Trade-In Value Patient Pays
Unopened Aurias only with initial stimulation on or after Jan. 3, 2006. $6,800 $6,800 $0
Opened Aurias with initial stimulation on or after Jan. 3, 2006 $6,800 $6,800 $5,950 $850
Unopened uropened Aurias from Nov. 1, 2005 to Dec. 31, 2005      
Jan. 1, 2005 through October 31, 2005 $6,800 $4,900 $1,900
During 2004 $6,800 $4,100 $2,700
During 2003 or before $6,800 $3,300 $3,500
NOTES: List prices subject to change without notice. Above prices do not include applicable taxes or shipping. On January 1, 2008, processor trade-in values will be decreased to the next lower bracket. The trade-in values presented above are only valid for trade-in purposes against a new Harmony processor. This program expires on December 31, 2008.

2. Patients with Auria Sound Processors under the Pediatric Warranty Extension Plan
Unopened Auria Sound Processors under the Pediatric Warranty Extension Plan will be replaced with Harmony Processors at no cost.

3. HiRes 90K or CII Patients Trading-In Processors Other Than the Auria Sound Processor

All patients who have processors other than Auria Sound Processors may exchange their processors for Harmony Processors based on the following Trade-In Schedule:

Processor Harmony List Price Trade-in Value Patient Pays
CII BTE $7,800 Harmony Kit $3,300 $4,500
PSP (processor only) $6,800 Harmony Processor $2,800 $4,000
PSP (full Harmony kit) $7,800 Harmony Kit $2,800 $5,000
Platinum BTE $7,800 Harmony Kit $3,300 $4,500
NOTES: List prices subject to change without notice. Above prices do not include applicable taxes or shipping. The trade-in values presented above are only valid for trade-in purposes against a new Harmony processor. This program expires on December 31, 2008.

Q: What if I have an Auria Sound Processor coupon or Flex Plan Certificate?
A. Patients who still have Auria Sound Processor coupons or Flex Plan certificates will be able to redeem their coupons or certificates for Harmony Processors.

Q: What if I don’t like the new System after I buy my Harmony Processor?
A. Recipients purchasing the Harmony BTE will have a 60-day trial period.

Q: How will I get my Harmony BTE programmed?
A. The Harmony Processor will be shipped directly to you. You will need to contact your audiologist to schedule an appointment to have the Harmony Processor programmed. We recommend that you do not schedule your programming session with your audiologist until you have received your Harmony Processor.

Q: Will there be a financing plan available?
A. Yes. Third-party financing will be available to recipients who prefer a monthly payment plan. This finance program will be offered via a third party who will have sole discretion to approve credit for this purchase. Advanced Bionics will have no influence on the third party, and all questions or complaints regarding the financing plan must be made directly to that company.

Q. How do I place an order for the Harmony Sound Processor?
A.  Please use this web form to begin the purchase process. You may also begin the process by contacting the Harmony Team: upgrade@advancedbionics.com.

Q.What if I don’t have Internet access?
A. We are aware that some individuals may not have access to the Internet for ordering purposes. You will have the option of using our special toll-free number to place your order: (877) HEAR120.

Q. Can all Customer Care reps take Harmony orders? Can my center call their Customer Service reps to take Harmony orders?
A. A Harmony Specialist Team had been assembled and fully trained on this process. All Harmony orders will be managed and processed by this team, which includes both customer service and insurance reimbursement staff.

Q. After I read this information and still have questions, whom can I contact?
A. If you have web access, please address your Harmony purchase-specific questions to the Harmony Specialist Team: upgrade@advancedbionics.com. For those without Internet access, you can reach a live Harmony Specialist toll-free (877) HEAR120.

 



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